Refund policy

Last Updated: 26/05/2025

At Z-Flash, we deliver high-quality digital products instantly. Due to the nature of digital downloads, we have a strict no-refund policy with limited exceptions.

🔹 Eligibility for Refunds

We do not offer refunds for:

  • Downloaded, accessed, or used digital files.

  • Change of mind or accidental purchases.

  • Failure to meet system requirements (check before buying).

Refunds may be granted only if:
✅ The product is defective (e.g., corrupted file, broken license key).
✅ You never received the download link (due to a technical error).
✅ The product is significantly misdescribed (e.g., wrong features).

🔹 How to Request a Refund

  1. Email us within [24-48 hours] of purchase at zflashweb@gmail.com with:

    • Your order number.

    • A detailed explanation of the issue.

    • Screenshots/videos (if claiming a defect).

  2. We’ll review and respond within 2 business days.

  3. If approved, refunds will be issued to the original payment method (processing time: 5–10 business days).

🔹 Non-Refundable Situations

❌ Compatibility issues (check system requirements before buying).
❌ Buyer’s remorse (e.g., "I didn’t like it").
❌ Failure to download (check spam/junk folders first).

🔹 Replacement Policy

If your file is defective, we’ll replace it for free instead of issuing a refund.

🔹 Contact Us

For questions, whatsapp - +84 798004161

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